Question 1

How fast do no-shows drop?

Accepted Answer

Week 1 typically. The 24-hour SMS reminder asking for explicit confirmation is the single biggest lever — most no-shows happen because the customer forgot or got busy and never explicitly committed. Active confirmation drops no-show rate by 30–50% across most local-service categories.

Question 2

Will customers feel spammed?

Accepted Answer

No — the cadence is calibrated. Confirmation at booking, reminder at 24 hours (asking for confirm-or-reschedule), reminder at 2 hours (just the reminder, no ask). That's 3 messages per appointment. Customers consistently report it makes them feel taken care of, not pestered.

Question 3

What about customers who hate texts?

Accepted Answer

Optional email fallback for any customer who opts out of SMS. We honor every preference. Most customers prefer SMS for service appointments — but you keep both channels covered, with the agent picking the right one per customer.

Question 4

Does it work with my existing scheduling software?

Accepted Answer

Almost certainly yes. We integrate with Cal.com, Calendly, Acuity, ServiceTitan, Jobber, Housecall Pro, Mindbody, Booker, Square Appointments, and Google Calendar natively. Custom calendars connect via API or webhooks. We confirm fit on the audit call.

Question 5

How does the waitlist refill work?

Accepted Answer

When a customer cancels or reschedules, the agent immediately texts the next 3 people on your waitlist with the available slot. First to reply 'Y' gets it. Most cancellations refill within an hour. The waitlist is built from leads who couldn't get their first-choice slot.

Question 6

What if I want to handle reschedules myself?

Accepted Answer

Configurable. Some clients let the agent handle everything; others have it propose alternatives and require human approval. Common configuration: agent handles reschedules >24 hours out, escalates to your team if the request is inside 24 hours.

Question 7

How long does it take to build?

Accepted Answer

Days, not months. A typical scheduling build moves through: design and message approval → build, integrations, and CRM wiring → test against past bookings and go-live. The exact pace depends on which booking system you use and how custom your reminder cadence is. We commit to a real timeline at the audit.

Question 8

What does it cost?

Accepted Answer

Quoted on the audit call. We size the retainer to your booking volume and integrations — and the build fee scales with what we're putting together. Both numbers come from the audit.

Question 9

Does it collect deposits at booking?

Accepted Answer

Yes if you want it to — wired into Stripe or Square. Pre-paid bookings have dramatically lower no-show rates. We design the deposit policy with you (full charge, hold, or partial) during the design phase.

Question 10

Does this pair with the other agents?

Accepted Answer

Yes. The Voice Agent and Lead-Qualifier Agent both book into your calendar through the same scheduling stack — the Scheduling Agent then handles every appointment after that. One scheduling layer for the whole system.

The scheduling agent that stops your calendar from bleeding.

Every no-show costs you the slot, the slot before, and the slot after.

An agent that handles every confirmation, reminder, reschedule, and refill.

Seven things your Scheduling Agent does on day one.

Confirms every booking by SMS within 2 minutes

Fires reminders 48 hours, 24 hours, and 2 hours out

Handles reschedules by SMS without your team lifting a finger

Recovers no-shows automatically

Refills cancellations from your waitlist

Sends pre-appointment prep automatically

Reports on the scheduling math you actually care about

From signed audit to live confirmations in 5 days.

Audit

Design

Build

Tune

Wired into your existing scheduling stack.

Direct answers about the Scheduling Agent.

Map your version of this agent on the audit call.