AI reservation receptionist
Picks up after-hours reservation, modification, and pre-stay inquiry calls in the property's voice. Books, modifies, and answers in real time — straight into the PMS calendar.
For hospitality operations
Hospitality
AI reservation receptionists, cross-sell agents, and guest-service automation for resorts, restaurants, and hotels — installed inside the PMS, reservation platform, and channel manager you already run.
Hospitality runs on volume that hits at the worst time — dinner rush, peak season, after-hours. We build the AI layer that captures reservations, qualifies group inquiries, and handles guest questions in your property's voice, without the front desk or host stand absorbing the interruption. Below: what we'd build for each operation type.
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01 / 03 · For resorts and destination lodges
Resorts
We build and operate AI reservation receptionists, concierge cross-sell agents, and repeat-guest reactivation systems for resorts — installed inside the property-management system you already run.
Common operational gaps at a resort
- 01
After-hours reservation inquiries roll to voicemail in peak season — most callers prefer to book on the spot rather than wait for a call-back in the morning.
- 02
High-margin cross-sell on dining, spa, and activity packages happens only when the front desk has time. The revenue uplift is real but inconsistent.
- 03
Cancellation refills and modification calls are manual — the waitlist sees the open inventory only after someone checks it.
- 04
Repeat-guest re-engagement (anniversaries, last-stay dates, loyalty milestones) rarely happens consistently when the property is full.
What we typically build for a resort
Concierge cross-sell agent
Surfaces dining, spa, activity, and package upsells in confirmation emails and pre-arrival messaging. Personalized to the guest's stay type. You approve every campaign before it sends.
Repeat-guest reactivation agent
Identifies repeat-guest milestones (anniversaries, season openers, loyalty thresholds) and drafts personalized return offers for owner approval. The high-LTV guests stop slipping through the cracks.
02 / 03 · For restaurants and hospitality groups
Restaurants
We build and operate AI reservation, takeout, and catering inquiry agents for restaurants — designed around dinner-rush volume, no-show patterns, and the POS or reservation platform you already run.
Common operational gaps at a restaurant
- 01
Reservation calls compete with seated guests at the host stand. The new-customer inquiry gets the worst service exactly when the host is busiest.
- 02
Catering and private-event inquiries arrive at all hours — the restaurant that replies first usually lands the booking.
- 03
No-show and late-cancel rates erode covers nightly — refilling cancellations from a waitlist is manual and rarely happens before service.
- 04
Off-hours questions about hours, menus, dietary accommodations, and gift cards all become host-stand interruptions during peak service.
What we typically build for a restaurant
AI reservation host
Picks up reservation calls during peak service and after hours — books, modifies, and answers in real time against your reservation platform (OpenTable, Resy, Tock, SevenRooms). Your host stays focused on the room.
Catering and event qualifier
Responds to catering, private-event, and large-party inquiries within seconds across web, SMS, and email. Qualifies date, party size, budget, and dietary needs before the inquiry hits the GM's calendar.
No-show recovery + waitlist agent
Confirms reservations, sends timed reminders, and auto-refills cancellations from the waitlist. The 6:30 cancellation at 5:45 becomes a 6:45 booking before service starts.
03 / 03 · For hotels and boutique properties
Hotels
We build and operate AI reservation receptionists, group-booking qualifiers, and guest-service agents for hotels — installed inside the PMS, channel manager, and booking engine you already run.
Common operational gaps at a hotel
- 01
After-hours reservation and group-booking inquiries roll to voicemail or a generic answering service that doesn't book — the inquiries go to the next property in the search.
- 02
Corporate, wedding, and event group bookings need qualification (room block size, dates, F&B, contract terms) before sales follows up. Sales spends the morning triaging instead of closing.
- 03
Pre-arrival upsell on suite upgrades, breakfast packages, and parking happens only when front desk has bandwidth — leaving high-margin revenue uncaptured.
- 04
Post-stay survey and review-response cadence drifts when the property is full, eroding your direct-channel reputation and repeat-rate.
What we typically build for a hotel
AI reservation receptionist
Picks up direct-booking and OTA-question calls in the property's voice 24/7. Books, modifies, and qualifies pre-stay inquiries against the PMS — without front-desk involvement.
Group-booking qualifier
Responds to corporate, wedding, and event inquiries within seconds across web, email, and SMS. Qualifies room block, dates, F&B requirements, and budget before the lead hits the sales team's calendar.
Pre-arrival upsell + guest-service agent
Drafts pre-arrival messages with suite-upgrade, breakfast-package, and parking offers — personalized to stay type and length. Handles common pre-arrival guest questions (check-in time, parking, pet policy) automatically.
Book a consultation
Tell us about your operation. We'll write back today.
A 30-minute consultation. We come in with your context already loaded. You leave with a written plan and a real scope — yours to keep, fit or no fit.
We reply within one business day. Often same day.