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For hospitality operations

Hospitality

AI reservation receptionists, cross-sell agents, and guest-service automation for resorts, restaurants, and hotels, installed inside the PMS, reservation platform, and channel manager you already run.

Tell us your situation

Hospitality runs on volume that hits at the worst time, dinner rush, peak season, after-hours. We build the AI layer that captures reservations, qualifies group inquiries, and handles guest questions in your property's voice, without the front desk or host stand absorbing the interruption. Below: what we'd build for each operation type.

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01 / 03 · For resorts and destination lodges

Resorts

We build and operate AI reservation receptionists, concierge cross-sell agents, and repeat-guest reactivation systems for resorts, installed inside the property-management system you already run.

Common operational gaps at a resort

  • 01

    After-hours reservation inquiries roll to voicemail in peak season, most callers prefer to book on the spot rather than wait for a call-back in the morning.

  • 02

    High-margin cross-sell on dining, spa, and activity packages happens only when the front desk has time. The revenue uplift is real but inconsistent.

  • 03

    Cancellation refills and modification calls are manual, the waitlist sees the open inventory only after someone checks it.

  • 04

    Repeat-guest re-engagement (anniversaries, last-stay dates, loyalty milestones) rarely happens consistently when the property is full.

What we typically build for a resort

  • AI reservation receptionist

    Picks up after-hours reservation, modification, and pre-stay inquiry calls in the property's voice. Books, modifies, and answers in real time, straight into the PMS calendar.

  • Concierge cross-sell agent

    Surfaces dining, spa, activity, and package upsells in confirmation emails and pre-arrival messaging. Personalized to the guest's stay type. You approve every campaign before it sends.

  • Repeat-guest reactivation agent

    Identifies repeat-guest milestones (anniversaries, season openers, loyalty thresholds) and drafts personalized return offers for owner approval. The high-LTV guests stop slipping through the cracks.

02 / 03 · For restaurants and hospitality groups

Restaurants

We build and operate AI reservation, takeout, and catering inquiry agents for restaurants, designed around dinner-rush volume, no-show patterns, and the POS or reservation platform you already run.

Common operational gaps at a restaurant

  • 01

    Reservation calls compete with seated guests at the host stand. The new-customer inquiry gets the worst service exactly when the host is busiest.

  • 02

    Catering and private-event inquiries arrive at all hours, the restaurant that replies first usually lands the booking.

  • 03

    No-show and late-cancel rates erode covers nightly, refilling cancellations from a waitlist is manual and rarely happens before service.

  • 04

    Off-hours questions about hours, menus, dietary accommodations, and gift cards all become host-stand interruptions during peak service.

What we typically build for a restaurant

  • AI reservation host

    Picks up reservation calls during peak service and after hours, books, modifies, and answers in real time against your reservation platform (OpenTable, Resy, Tock, SevenRooms). Your host stays focused on the room.

  • Catering and event qualifier

    Responds to catering, private-event, and large-party inquiries within seconds across web, SMS, and email. Qualifies date, party size, budget, and dietary needs before the inquiry hits the GM's calendar.

  • No-show recovery + waitlist agent

    Confirms reservations, sends timed reminders, and auto-refills cancellations from the waitlist. The 6:30 cancellation at 5:45 becomes a 6:45 booking before service starts.

03 / 03 · For hotels and boutique properties

Hotels

We build and operate AI reservation receptionists, group-booking qualifiers, and guest-service agents for hotels, installed inside the PMS, channel manager, and booking engine you already run.

Common operational gaps at a hotel

  • 01

    After-hours reservation and group-booking inquiries roll to voicemail or a generic answering service that doesn't book, the inquiries go to the next property in the search.

  • 02

    Corporate, wedding, and event group bookings need qualification (room block size, dates, F&B, contract terms) before sales follows up. Sales spends the morning triaging instead of closing.

  • 03

    Pre-arrival upsell on suite upgrades, breakfast packages, and parking happens only when front desk has bandwidth, leaving high-margin revenue uncaptured.

  • 04

    Post-stay survey and review-response cadence drifts when the property is full, eroding your direct-channel reputation and repeat-rate.

What we typically build for a hotel

  • AI reservation receptionist

    Picks up direct-booking and OTA-question calls in the property's voice 24/7. Books, modifies, and qualifies pre-stay inquiries against the PMS, without front-desk involvement.

  • Group-booking qualifier

    Responds to corporate, wedding, and event inquiries within seconds across web, email, and SMS. Qualifies room block, dates, F&B requirements, and budget before the lead hits the sales team's calendar.

  • Pre-arrival upsell + guest-service agent

    Drafts pre-arrival messages with suite-upgrade, breakfast-package, and parking offers, personalized to stay type and length. Handles common pre-arrival guest questions (check-in time, parking, pet policy) automatically.

Tell us your situation

Tell us about your business. We'll write back today.

A 30-minute call. We come in with your context already loaded. You leave with a written plan and a real price. Yours to keep, fit or no fit.

We reply within one business day. Often same day.