Service-writer intake (phone + web)
Picks up new-job calls and web inquiries in your shop's voice. Captures vehicle, symptom, urgency, and customer details, then drops it cleanly into the service-writer's queue with the right priority.
For auto service businesses
Auto Services
AI agents that capture new-job inquiries, qualify the work, follow up on outstanding estimates, and keep customers in the loop, scoped to your shop management software.
Auto service runs on tight bays, fast estimates, and customer patience that's already low because the car is in the shop. The shop that replies first wins the work, the shop that updates proactively keeps the customer, and the shop that nudges at the right interval gets the next service. Below: the capabilities we'd put to work for your shop, and the sub-industries we typically serve.
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What we build for Auto Services
Capabilities that apply across every auto service business.
Estimate follow-up + approval
Sends estimates with clear options and tracks approvals. Nudges at the right intervals before the quote goes cold. Customers approve from a text without calling back.
Recurring service reminders
Reaches past customers at the right mileage and time intervals (oil change, state inspection, brake, tires). Drafts the message, you approve, the bays stay full.
Status updates + pickup coordination
Pushes proactive status updates at each milestone (parts arrived, diagnosis complete, ready for pickup). The where's-my-car calls drop and CSI scores rise.
01 / 02 · For independent auto repair shops
Auto repair shops
AI agents that capture new-job inquiries, qualify the work, follow up on outstanding estimates, and remind customers about the next service interval.
Common operational gaps at a auto repair shop
- 01
Phone calls compete with the customer at the counter and the tech with a question. The new-customer inquiry gets the worst service exactly when the shop is busiest.
- 02
Estimate approval is the conversion gate. Quotes that sit two days without a follow-up usually go cold and get done somewhere cheaper.
- 03
Recurring-service reminders (oil change, brake inspection, state inspection) drop first when the bays are full, even though they're the easiest revenue to protect.
- 04
Same-day diagnostic questions from waiting customers (when will it be ready, what's the damage, do I need this) interrupt the service writer's day.
02 / 02 · For collision and auto body shops
Auto body & collision shops
AI agents that capture new collision estimates, push status updates to customers and insurers, and absorb the where's-my-car calls that fill the inbox.
Common operational gaps at a body shop
- 01
Estimate intake requires fast triage: drivable vs not, insurance vs cash, vehicle make, damage area. The shop that replies first usually books the work.
- 02
Insurance supplements and back-and-forth with adjusters eats estimator hours that should be on new estimates and customer-facing work.
- 03
Customers want status updates without having to call. The shops that text proactively at each milestone keep CSI scores up and reviews flowing.
- 04
Rental coordination, parts-arrival timing, and pickup scheduling are the three things customers ask about most, and they're the three things the office manager doesn't have time to chase.
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What happens next
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Two suggested times for the discovery call.
30 to 45 min call
We listen, audit, find the bottlenecks. No deck, no pricing.
If there's a fit
We follow up with a written plan.
We reply within one business day. Often same day.