How does Apex Local work?

Apex Local automatically sends a personalized review request via email or SMS after your customer completes a service. If they don't respond, a friendly follow-up goes out at the right time. Happy customers leave reviews on Google, Facebook, and 70+ platforms. Our AI responds to every review with a thoughtful, on-brand reply. The whole thing runs on autopilot.

Will this work for my type of business?

Apex Local works for any local business that serves customers, including restaurants, dental offices, law firms, salons, auto shops, HVAC companies, plumbers, roofers, real estate agents, and chiropractors. If your customers can leave a Google review, we can help you get more of them.

How quickly will I see results?

Most businesses collect their first new 5-star review within 48 hours of going live with Apex Local. The automated follow-up system increases response rates 3–5x compared to asking manually. Most users double their review count within 30 days.

What if I get a negative review?

Apex Local protects your rating in two ways. First, our smart feedback forms let unhappy customers share concerns privately before posting publicly — giving you a chance to resolve the issue. Second, if a negative review does get posted, our AI helps you craft a professional, thoughtful response that shows future customers you care.

Is there a contract or commitment?

No contract, no cancellation fee, no commitment. Apex Local is month-to-month — we keep your business by earning it every month, not by trapping you.

I'm not tech-savvy. Is this hard to set up?

Setup takes under 5 minutes and zero technical skill. Connect your Google Business Profile, pick your message tone, and you’re live. If you can send a text message, you can set up Apex Local — and our team will walk you through it if you want.

How is this different from just asking customers for reviews myself?

Apex Local turns review collection into a system that runs whether you remember or not. You could ask manually, but life gets busy and you won't do it consistently. The platform sends requests at the optimal time, follows up automatically, responds to every review with AI, and tracks everything in a dashboard.

What happens after I sign up for early access?

We'll email you the moment Apex Local opens to new businesses. Early access members get first pick of plans plus a full 14-day trial — no credit card required. If it's not working for you, just don't subscribe.

Apex Local Blog

Reputation
Management
Insights

Data, strategy, and plain-English advice for local businesses competing on Google.

13Articles

Nationwide

Featured

April 27, 2026·5 min read

Best Review Management Software for Restaurants in 2026

Best review management software for restaurants in 2026: what to look for, which features matter most, and how to stop losing diners to competitors.

Joe Zeng, MBA

Founder, Apex Local

Read post →

April 21, 2026·4 min read

How Many Google Reviews Does a Small Business Need?

How many Google reviews does a small business need to rank? The answer depends on your industry and market. Here's what the data actually shows.

April 14, 2026·4 min read

How to Respond to Negative Reviews Without Making It Worse

Most businesses damage themselves more with bad responses than the original review. Here's how to respond to negative Google reviews the right way.

April 9, 2026·5 min read

Google Reviews vs. Yelp Reviews: Which Matters More for Houston Home Service Businesses

Google reviews vs Yelp home service Houston: one platform affects your Maps ranking directly, the other doesn't. Here's where to focus your energy.

April 7, 2026·5 min read

What Houston Homeowners Actually Look at Before Calling an Electrician

Houston electrician reviews are the first filter homeowners use. Here's the 5-point profile check that happens before they ever dial your number.

April 2, 2026·5 min read

How Houston Roofers Can Outrank Competitors on Google Maps in 90 Days

Houston roofing Google Maps ranking is winnable in 90 days. Here's the exact sequence — profile, reviews, and service area — that gets roofers into the 3-pack.

April 1, 2026·5 min read

Why Your Pest Control Company Needs 50+ Google Reviews to Compete in Houston

Houston pest control is one of the most competitive local markets in the country. Here's the review threshold you need to show up and win calls.

March 26, 2026·4 min read

The Real Cost of Ignoring Google Reviews for Your Plumbing Business

Houston plumbing companies lose thousands in revenue each month by neglecting their Google reviews. Here's exactly how much it's costing you.

March 24, 2026·4 min read

How to Check Where You Actually Rank on Google Maps (Not Just When You Search Your Own Name)

Searching your own business name on Google Maps doesn't show your real ranking. Here's how Houston home service businesses can see where they actually show up.

March 19, 2026·5 min read

Does Your Business Show Up When Customers Ask ChatGPT for a Recommendation?

Customers are asking ChatGPT to recommend local HVAC, plumbing, and roofing companies. Here's what determines whether your business gets named.

March 17, 2026·4 min read

5 Reasons Your Competitor Ranks Above You on Google Maps

If a competitor outranks you on Google Maps in Houston, it's rarely luck. Here are the five most common reasons and what you can do about each.

March 13, 2026·4 min read

How Many Google Reviews Does a Houston HVAC Company Need?

Most Houston HVAC companies have fewer reviews than they think they need. Here's what the data says about review count and local ranking.

March 13, 2026·5 min read

Why Your Houston Roofing Company Doesn't Show Up on Google Maps

If your Houston roofing company isn't in the Google Maps 3-pack, you're invisible to most customers. Here's exactly why and what to fix.

Your Apex Score

How does your reputation actually stack up?

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ReputationManagementInsights