How does Apex Local work?

Apex Local automatically sends a personalized review request via email or SMS after your customer completes a service. If they don't respond, a friendly follow-up goes out at the right time. Happy customers leave reviews on Google, Facebook, and 70+ platforms. Our AI responds to every review with a thoughtful, on-brand reply. The whole thing runs on autopilot.

Will this work for my type of business?

Apex Local works for any local business that serves customers, including restaurants, dental offices, law firms, salons, auto shops, HVAC companies, plumbers, roofers, real estate agents, and chiropractors. If your customers can leave a Google review, we can help you get more of them.

How quickly will I see results?

Most businesses collect their first new 5-star review within 48 hours of going live with Apex Local. The automated follow-up system increases response rates 3–5x compared to asking manually. Most users double their review count within 30 days.

What if I get a negative review?

Apex Local protects your rating in two ways. First, our smart feedback forms let unhappy customers share concerns privately before posting publicly — giving you a chance to resolve the issue. Second, if a negative review does get posted, our AI helps you craft a professional, thoughtful response that shows future customers you care.

Is there a contract or commitment?

No contract, no cancellation fee, no commitment. Apex Local is month-to-month — we keep your business by earning it every month, not by trapping you.

I'm not tech-savvy. Is this hard to set up?

Setup takes under 5 minutes and zero technical skill. Connect your Google Business Profile, pick your message tone, and you’re live. If you can send a text message, you can set up Apex Local — and our team will walk you through it if you want.

How is this different from just asking customers for reviews myself?

Apex Local turns review collection into a system that runs whether you remember or not. You could ask manually, but life gets busy and you won't do it consistently. The platform sends requests at the optimal time, follows up automatically, responds to every review with AI, and tracks everything in a dashboard.

What happens after I sign up for early access?

We'll email you the moment Apex Local opens to new businesses. Early access members get first pick of plans plus a full 14-day trial — no credit card required. If it's not working for you, just don't subscribe.

For Med Spas

The Review Software Built for Modern Med Spas

Automate review requests after every treatment. Respond to every review with AI in your clinic's voice. Monitor Google, RealSelf, Yelp, and 70+ platforms from one dashboard.

Founding Member Pricing · Limited to First 500

Join the Waitlist →See how it works →

50% off locked forever for founding members. No credit card required.

What It's Like Without a System

Why med spas lose customers to competitors with more reviews

Clients research Botox, filler, and laser providers obsessively before booking — if you have fewer reviews than the med spa down the block, they go there

Your front desk is focused on consults and retention, not chasing reviews after every treatment

RealSelf reviews are where serious aesthetic clients shop — and you're not monitoring them alongside Google and Yelp

One negative review about "uneven filler" sits unanswered because no one saw it, and it tanks your rating for new consult bookings

National med spa chains are stacking reviews at every location while your independent clinic relies on word of mouth

The Data

Reviews decide whether clients choose you or the business next door

Fact #1

91%

of aesthetic patients read reviews before booking a med spa consultation

Source: American Med Spa Association →

Fact #2

76%

of med spa clients will not book with a provider rated below 4.5 stars

Source: BrightLocal Local Consumer Review Survey →

Fact #3

higher consult booking rate for med spas with 100+ Google reviews vs under 25

Source: BrightLocal Reviews Research →

What your clients see

A request written the way a client actually wants to hear from you.

No cold, corporate copy. No 3-paragraph email. Just a friendly, conversational SMS that lands while the experience is still fresh — and takes your client 30 seconds to complete.

Personalized with name + business
Sent at the moment they are most satisfied
Smart follow-up if they don't respond
Happy = routed to Google. Unhappy = routed to you privately.

9:41

Glow Med Spa

Text Message · Just now

Hi Emily ✨ Hope you're glowing! If today's treatment at Glow Med Spa hit the mark, would you share a quick Google review? It helps clients like you find us.

Delivered

⭐️⭐️⭐️⭐️⭐️ Leave a Google review →

How Apex Local Solves It

Everything a modern med spa needs to dominate local search

Post-Treatment Review Requests

When a treatment wraps in your EMR or booking system, Apex Local sends a personalized review request by SMS, email, or WhatsApp — timed to land after the client sees results (2-14 days depending on treatment).

AI Responses in Your Clinic Voice

Every review gets a thoughtful reply drafted in your clinic's tone — professional, warm, and compliant. No PHI referenced. You approve before it goes live, or set rules for auto-response on 5-star reviews.

RealSelf + Google + Yelp Monitoring

Aesthetic clients review you on RealSelf, Google Business Profile, Yelp, Facebook, and Vagaro. Apex Local monitors all 70+ platforms from one dashboard so nothing slips — especially high-stakes RealSelf reviews.

Before & After Photo Testimonials

Collect first-party testimonials with photo uploads — clients can share before and after shots directly. Display verified testimonials alongside public reviews in 12 widget styles on your site.

AI Visibility Tracking

When clients ask ChatGPT or Gemini for "best Botox in [city]" or "top med spa near me," does your clinic get mentioned? Apex Local tracks your AI visibility and flags which competitors AI is recommending.

Multi-Location Support

If you operate multiple med spa locations, Apex Local tracks each one separately — review velocity, ratings, and competitor gap per location, with role-based permissions for each team.

Platforms We Monitor

Every review site that matters for med spas — in one dashboard

Google Business ProfileRealSelfYelpFacebookVagaroZocdocHealthgradesGroupon+ 60 more

FAQ

Questions from med spas

Does Apex Local handle patient privacy for med spa clients?+

Yes. Apex Local does not store or transmit protected health information. Review requests use only the client's name and contact info you already have consent to use for appointment communication. AI-generated responses never reference treatment details, dosages, or health conditions.

How does Apex Local connect to my med spa booking and EMR system?+

Apex Local syncs with Vagaro, Mindbody, Boulevard, Aesthetic Record, Nextech, Symplast, and PatientNow via Zapier, Make, or n8n. CSV import is available for any system that can export client lists.

Can I collect reviews on RealSelf specifically?+

Yes. Apex Local includes RealSelf in its monitored platforms and can direct satisfied clients to leave reviews there. RealSelf is critical for aesthetic bookings, so most clinics route high-intent clients there alongside Google.

What about responding to negative aesthetic reviews?+

When a negative review posts, you get an alert and the AI drafts a professional response that acknowledges the concern without discussing treatment specifics (which would be a privacy risk). You approve or edit before it goes live.

How quickly can a med spa see review growth?+

Most med spas see 3-5x more reviews within 60-90 days. If you do 40 treatments a week and even 12% leave a review after automated requests, that is 48+ new reviews per month — enough to rebuild a rating and climb Google Maps rankings meaningfully.

Other Industries

Apex Local for Dental Practices →Apex Local for Restaurants →

Only 500 founding spots

Start collecting 5-star reviews for your med spa

Join the waitlist for founding-member pricing — 50% off locked in forever. No credit card required.

Join the Waitlist →